Return Eligibility
To be eligible for a return, items must be unused, unopened, and in their original packaging. You must request a return within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately upon receipt to discuss your options. Items that do not meet these criteria will not be accepted for return.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return the original item. Once the return is processed, you can place a new order through our website.
Non-Returnable Items
Certain items are non-returnable, including opened skincare products, gift cards, and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We reserve the right to refuse returns on items that do not meet our return policy.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Thank you for shopping with us.